01908 222855

13 Stratford Rd, Wolverton, Milton Keynes MK12 5LJ, UK

©2019 by Ruth's Floral Design Studio Milton Keynes. Proudly created with Wix.com

WHAT IS RUTH'S FLORAL DESIGN DELIVERY POLICY

In Brief we stride to Deliver as requested by you our customer on the agreed date and to the nearest time (AM or PM - is best). 

If we can not fulfill your expectations then we will contact you and to with re-arrange delivery or Refund. Full Policy is here

DELIVERY:

By Phone

When ordering via phone, we confirm order date and delivery details and record such transaction on our Computer System (See Privacy Policy).

A confirmation of date and delivery details is repeated before the call is ended and if required a copy of the order can be sent via email or Post (if time allows) for your records.

If due to circumstances this can not be met. We will inform our customer as soon as we can to either re-arrange or cancel the order for a full refund.

If the recipient is not in to accept the order we will attempt to leave it with a neighbour or if agreed with our customer a specific location (including another address) At all times a card will be left with the whereabouts of the said delivery. Another delivery charge may apply in this instance on the discretion of the florist.

A delivery confirmation on the day of delivery can be sent if requested -Via Text or Email.

Please Note: A specific Timed delivery is NOT guaranteed - so PLEASE DO NOT ASK for one

Customers Responsibility:


It is the customers responsibility to ensure the delivery details are correct and the date is also correct. We take no responsibility if the date of delivery is wrong and the delivery address is in correct.

If any changes are to be made – please contact us as soon as you can before the delivery date to correct any details.

As mentioned if the delivery address or date is in correct and we have to attempt another delivery an extra delivery charge maybe warranted.


In Person


When ordering in Person (in the shop) a confirmation of the order can be printed before you leave but at all times a verbal confirmation of the details will be stated before you leave the shop.

If due to circumstances this can not be met. We will inform our customer as soon as we can to either re-arrange or cancel the order for a full refund.

If the precipitant is not in to accept the order we will attempt to leave it with a neighbour or if agreed with our customer a specific location (including another address) At all times a card will be left with the whereabouts of the said delivery. Another delivery charge may apply in this instance on the discretion of the florist.

A delivery confirmation on the day of delivery can be sent if requested -Via Text or Email.

Please Note: A specific Timed delivery is NOT guaranteed - so PLEASE DO NOT ASK for one

Customers Responsibility:


It is the customers responsibility to ensure the delivery details are correct and the date is also correct. We take no responsibility if the date of delivery is wrong and the delivery address is in correct.

If any changes are to be made – please contact us as soon as you can before the delivery date to correct any details.

As mentioned if the delivery address or date is in correct and we have to attempt another delivery an extra delivery charge maybe warranted.


On the Website


When ordering via the website, a prompt will ask for delivery date and details. This is the responsibility of the customer to correctly input this at this time


A confirmation email can be sent if requested.


PLEASE TAKE NOTE OF ANY POSSIBLE HOLIDAY DATES AND CLOSED DATES BEFORE PROCEEDING WITH THE ORDER.


If, due to circumstances this can not be met. We will inform our customer as soon as we can to either re-arrange or cancel the order for a full refund.

If the recipient is not in to accept the order we will attempt to leave it with a neighbour or if agreed with our customer a specific location (including another address) At all times a card will be left with the whereabouts of the said delivery. Another delivery charge may apply in this instance on the discretion of the florist.

A delivery confirmation on the day of delivery can be sent if requested -Via Text or Email.

Please Note: A specific Timed delivery is NOT guaranteed - so PLEASE DO NOT ASK for one

Customers Responsibility:


It is the customers responsibility to ensure the delivery details are correct and the date is also correct. We take no responsibility if the date of delivery is wrong and the delivery address is in correct.

If any changes are to be made – please contact us as soon as you can before the delivery date to correct any details.

As mentioned if the delivery address or date is in correct and we have to attempt another delivery an extra delivery charge maybe warranted.


Funeral Deliveries only:


In the case of Funerals, all delivery times are critical so as to ensure we deliver to the correct address and well before the funeral time.


Please ensure you have the correct address and Time of the funeral at time of Ordering – If need be we can verify this by calling the Funeral Director if one is used.


It is the customers responsibility to ensure the delivery details are correct and the date is also correct. We take no responsibility if the date of delivery is wrong and the delivery address is in correct.

If any changes are to be made – please contact us as soon as you can before the delivery date to correct any details.

As mentioned if the delivery address or date is in correct and we have to attempt another delivery an extra delivery charge maybe warranted.


Complaint Procedure


If you wish to Complain about a missed delivery or any thing to do with the order please contact the Florist within 7 days. Discuss your complaint and the florist will discuss the next steps.


If out of this time we can NOT guarantee a refund or a re-delivery.



Refund Policy


In all Circumstances if you wish to discuss your order and complain about an aspect of an order, then please call us or email us within 7 days so as we can discuss your complaint and talk about the next steps.

If you contact us outside of the 7 days we can NOT guarantee a FULL refund but we are still willing to discuss your complaint.


WE DO NOT GUARANTEE A FULL REFUND - THIS IS AT THE DISCRESSION OF THE FLORIST AND THE CIRCUMSTANCES.


This has no bearing on your Retail Rights and if not happy with the outcome after talking to us you are entitled to raise a complaint or request a refund from your Credit Card or Bank.